Terms and Conditions

Welcome to Skinderella & Co. (“we,” “our,” “us”). By accessing or using our website https://www.skinderella.co, placing an order, or engaging with our services, you agree to be bound by the following Terms & Conditions (“Terms”). Please read them carefully before using our site.

1. Using Our Website

When you shop with us, you’re confirming that:

You’re at least 18 years old (or have permission from a parent/guardian).
All the info you provide is accurate.
You won’t use our site for anything sketchy or illegal.

2. Our Products

a. Descriptions

We do our best to show and describe products as clearly as possible. But hey, we’re human—so once in a while, there might be a small error or color variation.

b. Orders

Once you place an order, we’ll do our best to get it out to you ASAP. We might have to cancel an order occasionally (like if something’s out of stock or seems suspicious), but we’ll always let you know.

c. Payments

All payments are securely processed via Xendit Payment Gateway. Don’t worry—your card info is safe, and we don’t keep any payment details on file. Skinderella & Co. uses Secure Socket Layering (SSL) which ensures the safety of your personal information and management does not share customer information to any external party (except the courier).

3. Shipping & Delivery

We process and ship orders Monday through Friday, from 9 AM to 6 PM (excluding public holidays). If you place an order outside of those hours—like on a weekend or holiday—it’ll be processed and dispatched on the next business day.

Once your order ships, we’ll send you a tracking number so you can follow it all the way to your doorstep. Please keep in mind that shipping times may vary depending on your location and the courier service.

Delays can happen (thanks, weather, customs, or courier hiccups 😅), but we’ll always do our best to keep you informed and assist if anything seems off.

4. Returns & Refunds

We totally get that shopping for skincare online can be tricky—but to keep things safe and hygienic for everyone, we don’t accept returns or exchanges at this time.

That means we can’t offer refunds for:

Change of mind
Incorrect shade or product selection
Personal preferences or reactions

We want all our customers to receive fresh, untouched products, and this policy helps us maintain that standard. 💫

However! If your order arrives damaged or defective, please reach out to us as soon as you can. Snap a quick photo and email us at info@skinderella.co, and we’ll do everything we can to make it right. 💌

5. Promotions & Discounts

We love a good deal—who doesn’t? From time to time we’ll run special offers or discount codes. Just keep in mind that promos may have expiration dates and might not be combined with other offers unless we say so.

6. Liability Stuff

We work hard to offer amazing skincare products, but we can’t promise they’ll work the same for everyone. Always patch test first, and consult with your doctor if you have sensitive skin or specific conditions.

We’re not responsible for any damages or issues caused by using our site or products.

7. You Agree to...

By using our site, you agree not to misuse it or break any laws while shopping here. If you do, we may need to suspend your access or take legal steps (though we hope it never comes to that).

8. Updates to These Terms

We might tweak these terms every now and then. If we do, we’ll update this page. Keep an eye out—your continued use of the site means you're cool with the changes.

9. Contact Us

Got questions? We’ve got answers.

Skinderella & Co.
Email: info@skinderella.co
Phone: +63 948 703 7964
Website: https://www.skinderella.co